Frequently Asked Questions

A: Definitely yes, we'll upgrade your ram, motherboard or even your cpu to speed up your computer be it a laptop, Mac or PC.

A: Our rates start from £30 per hour for remote support and £45 per hour for onsite support for home users. For business users the rates start from £35 per hour for remote support and £50 per hour for onsite support.

A: Absolutely, as long as the data hasn't been hard deleted and as long as the storage device is still accessible. Either way we always have a data specialist who will work on your storage device in case it has a physical problem.

A: Yes we do, please feel free to download or view our home support contract fees or business support contract fees

A: We take cash, cheques and Paypal payments.

A: Yes, please give us a call on 0800 242 5591 and describe the problem to one of our engineers.

A: Yes we can, please call 0800 242 5591 and speak to an engineer. They'll help you find out what is causing the problem and come up with an answer

A: Spyware is often a component of a software application that you intentionally installed. This is especially true of free software downloaded from the internet. Spyware can also be part of a computer virus unleashed by an unsuspecting user. And, even though you may remove the virus or fix the problems it caused, the spyware remains on the computer, collecting data and reporting back to parties interested in stealing information.

A: If you have spyware on your PC it will almost certainly cause your internet connection to slow down dramatically. Another symptom is an avalanche of annoying pop-up windows. Left untreated spyware could begin to crash your computer and even lead to identity theft. To find out if you have a virus or spyware, just run out scanning tools.

A: Here's what you can do:

1. Be cautious of suspicious emails from unknown sources - they can infect your computer.
2. Steer clear of the dodgy websites - these are a haven for malicious and annoying intruders.
3. Make sure you have anti-virus and anti-spyware software installed on your PC and don'r forget to update it every week
4. Be sure to update your PC with the latest patched from Microsoft.

A: Power cycling your modem can often restore connectivity. Here's how to do it:

1. Shut down and turn off all computers on the network.
2. Unplug both the cable modem and router
3. Wait 1 minute then plug in the cable modem.
4. After the lights stop flashing on the cable modem (this could take up to a minute), plug the router back in.
5. Wait until the lights stop flashing on the router, then turn on any computer on the network.

If that doesn't solve the problem please call us on 0800 242 5591 and speak to an engineer. They'll help you find out what's causing the problem and troubleshoot an answer.

A: Definitely yes. As our engineers are experts in networks, they will repair it, implement it or even advise you on how to get the most out of your network.

Simply call 0800 242 5591 and speak to an engineer.

A: There are a number of things that cause your PC to slow down. It could be you have too many programs running in the background. Or maybe spyware or viruses are slowing it down. For help please call 0800 242 5591 and speak to an engineer. They'll help you diagnose what's causing the problem and come up with an answer.

A: Windows Vista™ comes in multiple versions; Windows Vista™ Home Basic, Windows Vista™ Home Premium, Windows Vista™ Business and Windows Vista™ Ultimate. To find out which version is right for you, speak to an engineer on 0800 242 5591.

A: Lots of phones and mp3 players now come with all the software, cables and instructions you need to get them to 'talk to' a computer. However, if you are struggling to get the 'conversation' going, why not call us on 0800 242 5591 and our engineers will try to solve the problem remotely or gladly come to yourr home to transfer music and video onto your phone, iPod or mp3 player - and to show you how to get the most out of the device.

For example, did you know you can use an iPod as an external hard drive? Or that you can sync your phone to your PC's calendar and contacts so you have the most up to date information on both?